Shipping policy

PRIME SEASONS – SHIPPING & DELIVERY POLICY

Thank you for visiting and shopping at Prime Seasons (primeseasons.co.uk). We are dedicated to delivering your orders quickly, safely, and securely. 

Below are the terms and conditions that constitute our Shipping Policy.

1. SHIPMENT PROCESSING TIMES
All orders are processed within 1–2 business days (excluding weekends and bank holidays). You will receive a secondary notification once your order has officially been dispatched from our warehouse facility. 

Please note that during peak seasonal shopping periods, processing times may experience minor extensions. If there is a significant delay in the shipment of your order, our customer care team will contact you directly via email.

2. UK SHIPPING RATES & DELIVERY ESTIMATES
We offer a choice of delivery speeds at checkout to match your needs:

• Standard Tracked Delivery: completely FREE on all UK orders (regardless of basket spend). Estimated transit time is 3–5 business days, fulfilled using reliable tracked services such as Royal Mail Tracked and Yodel.
• Express Next-Day Delivery: available at a premium rate of £6.99. Estimated transit time is 1–2 business days for orders placed before our daily cutoff.

Delivery delays can occasionally occur due to extreme weather or unexpected courier network backlogs. Stated transit windows are operational estimates provided by our delivery partners and do not constitute absolute legal guarantees.

3. SHIPMENT CONFIRMATION & ORDER TRACKING
As soon as your package drops into the courier network, an automated Shipment Confirmation email will be delivered to your inbox containing your active tracking number and direct tracking links. You can monitor the progress of your delivery in real-time.

4. UNPRODUCTIVE DELIVERY & RE-DELIVERY FEES
Our courier partners (including Royal Mail and Yodel) provide tracking alerts to give you ample notice of your delivery window. If a parcel is returned to our facility because it was repeatedly uncollected, refused, or if an invalid delivery address was submitted at checkout, we reserve the right to charge a re-shipping fee to send the package back out to you.

5. DAMAGES, LOSS, AND INCORRECT ITEMS
Prime Seasons takes great care in packaging your home, tech, and craft inventory to prevent transit damage. 
• If your parcel arrives visibly crushed, broken, or open, please take photos of the outer packaging immediately before opening it.
• Please contact our support team at support@primeseasons.co.uk within 48 hours of delivery with your order number and the photo evidence so we can launch an expedited courier investigation and arrange a swift replacement.
• Make sure to double-check the physical labels on your received boxes to confirm all internal items match your original purchase order before opening single sterile craft components or turning on large home appliances.

6. INTERNATIONAL SHIPPING
We offer international shipping to select destinations. Shipping rates and delivery windows for locations outside of the United Kingdom are calculated dynamically at checkout based on package weight and destination zone. International orders may be subject to local import customs duties and VAT taxes upon arrival, which remain the sole responsibility of the buyer.