Refund policy

PRIME SEASONS – REFUND & RETURN POLICY

Thank you for shopping at Prime Seasons (primeseasons.co.uk). We want you to be completely satisfied with your purchase. If you need to return an item, we are here to help.

1. YOUR RIGHT TO CANCEL (UK CONSUMER CONTRACTS REGULATIONS)
Under UK law, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. Following your request to cancel, you have an additional 14 days to return the items back to us.

2. RETURN ELIGIBILITY & CONDITIONS
To qualify for a full refund, your item must meet the following strict conditions:
• Items must be completely unused, unaltered, and in the exact same condition that you received them.
• Items must be returned inside their original, undamaged retail packaging (including all boxes, manuals, cables, internal dividers, and accessories).
• Health & Hobby Disclaimers: For safety and regulatory compliance, precision applicators, hobby tools, and sealed personal/health items cannot be accepted for return if the individual sterile manufacturer packaging or security seal has been opened or broken.
• Testing Faults: Appliances (such as air fryers, kettles, or microwaves) must not show signs of usage or food residue. Items returned dirty or heavily used will be rejected or subject to a partial deduction fee.

3. HOW TO START A RETURN
To initiate your return, please contact our customer service team at support@primeseasons.co.uk with your full name, order number, and details of the item you wish to return. Please do not send your purchase back to the manufacturer.

4. RETURN SHIPPING COSTS
• Customer Responsibility: Buyers are responsible for organizing and paying for their own return shipping labels for change-of-mind returns. We strongly recommend using a tracked service (such as Royal Mail Tracked or Yodel) with appropriate insurance, as we cannot issue a refund for items lost or damaged in transit.
• Faulty or Damaged Items: If your item arrives broken, defective, or incorrect, please email us immediately with photo evidence. We will provide a pre-paid tracked shipping label to cover your return costs entirely.

5. INSPECTION AND REFUNDS
Once your return is received and thoroughly inspected by our warehouse team, we will send you an email notifying you that we have received your item and confirm whether your refund has been approved or rejected based on its condition.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original payment method. Please allow 3–5 business days for your banking provider or card processor to clear the funds into your account.